Refund Policy

Last updated October 12, 2026

This policy covers money you pay to Blake Labs Inc. for FastLabel for Discogs.

Postage balance (top-ups)

• Unused balance: you can ask for a refund of your unused postage balance at any time by emailing [email protected] from your account email, or when you delete your account. We refund it to the original card through Stripe, usually within 5–10 business days.
• Processing fee: Stripe keeps its card processing fee on the original top-up even when we refund it. Blake Labs Inc. covers half of that fee; the other half is deducted from your refund. Example: on a $25.00 top-up, Stripe's fee is about $1.03, so about $0.52 is deducted. Any carrier adjustments or amounts you owe are also deducted first.
• Used postage (a label that was bought and not voided) is not refundable by us.
• A refunded or disputed top-up is removed from your balance. New labels pause while a dispute is open.

Voided labels

• You can ask to void an unused label in the app.
• USPS decides whether to accept a void and usually takes up to 2–3 weeks. It can refuse (for example if the label was scanned, used or is too old).
• When the carrier approves the void, we credit the full label price, including the international service fee, back to your postage balance. If the carrier refuses, there is no refund.

International service fee

International labels carry a service fee, currently $1.50 for most countries (shown before you buy); fees may change with carrier prices. Not refundable once a label is used. Refunded with an approved void.

Carrier adjustments

If a carrier later bills a postage adjustment (for example for the wrong weight or size), it is charged to your FastLabel balance and is not refundable.

Carrier problems

Lost, late or damaged packages are handled with the carrier under its claims rules. We'll help with tracking and label details, but postage for a delivered or shipped package is not refunded by us.

Our mistakes

If FastLabel charges you twice or buys a label you didn't ask for because of a bug, email [email protected] within 30 days and we'll make it right (void and credit, or refund).

Plans

• Website plans (Stripe): cancel anytime from Manage subscription in the app; the plan stays active until the end of the month you paid for. Plan fees already paid are not refunded, except for our mistakes (see above) or where the law requires it. Free labels and unused plan labels have no cash value.
• iPhone plans (Apple): billed by Apple. Cancel anytime in your Apple ID settings, at least 24 hours before renewal to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com; we can't refund Apple charges.

Contact

[email protected] · Blake Labs Inc.